Vendor / Strategic Business Partner

MCS, Inc. is detail oriented, focused, and knows the BMW product inside and out. MCS, Inc. provides five star service to BMW, always assuring our needs and expectations are met. I look forward to working with MCS again in the future.

Jason, Technical Service Compliance Engineer at BMW of North America, LLC


Vendor / Strategic Business Partner

While at Northwell Health, I brought MCS in to help us build a couple of eLearning modules. Working with MCS, Inc. was a tremendous experience. Frank has the most professional staff, with the strongest work ethic I’ve encountered. He spent so much time with us, getting to learn our business needs, challenges, goals and outcomes that it truly felt like he was one of us. They created a couple of different eLearning modules for us around our behavioral competency model and well as a more complex module we called "Hiring for Success" with numerous interactive/gaming elements as well as role playing videos. Truly a work of art. If I could steal Frank to work for me full time I would. One of the few folks out there who truly walks the talk, and cares about their customer.

Marco, Director, Learning and Development at The Nature's Bounty Co.


Vendor / Strategic Business Partner

I had the pleasure of working with Frank while managing a project at a major financial institution. Frank and his company (MCS) were selected to customize and deliver end-user training based on the client's schedule and objectives.

I have to commend Frank for the professionalism he demonstrated throughout the training engagement, from contract negotiations, to the flexibility in customizing the courses and finally the delivery of the classes. Both him and his trainers showed in-depth knowledge of the subjects they taught having as a result a very successful and enjoyable user experience.

Costas, Director, Solution Delivery Management at Prudential Financial



Frank was a member of a training content/course development team, working on 2 projects for our organization. His work ethic, attention to detail and quality and great client relationship focus - enabled us to deliver a quality result within extremely tight timeframes. I would highly recommend Frank.

Doris, Organization Strategy & Development

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Visiting Professor / Contract Trainer

Frank made Excel a passionate subject for our students. He has never ending patience to continue to drill step by step until he leaves no student behind. He has the remarkable ability to present complex material in a simple and understandable way. His enthusiasm is contagious, and he cared for each student on a personal level -- especially the ones that were struggling.

Ed, Dean, School of Business at Mercy College

There are certain people who talk and certain people who do. Frank is a "doer." He doesn't discuss actions, he takes them. I met Frank when he took on the task of instructing my students in Excel. And, I was almost embarrassed that someone else could provide instruction with that much energy and I had not figured out the formula, yet. So, I made it my business to work with Frank on a few projects and I found his passion to be contagious. Frank treats training like an art. It can only be emulated, never perfectly duplicated. He is a one of a kind trainer and business person. He also happens to be one of the most honest and genuine people that I know. And, I know a lot of people. When Frank lands a client, it is for no reason other than the fact that he simply outworked his competition to get it. And, when he's completed his project, his client knows exactly why they hired him.

Christopher, Professor, Human Capital Consultant, IO Psychology Practitioner


Vendor / Strategic Business Partner

MCS's work on delivery training sessions to a cross section of our population was nothing less than amazing. Their personable style of presenting and vast expertise in the subject was appreciated by all who attended the sessions. MCS went above and beyond in ensuring that attendees enjoyed their time and that any questions they had were answered.

Andrea, Online Learning Technology / Learning and Development / L&D Operations / LMS Management


Vendor / Strategic Business Partner

MCS, Inc. has the most professional staff, with the strongest work ethic I’ve encountered. Their lead trainer brings so much energy into the classroom, and truly cares about the participants finding value from his sessions.

I first worked with MCS ten years ago with my previous employer. When my current company had training needs, my first contact was to MCS for Microsoft Word and Excel Training. MCS lives up to their excellent reputation and I continue to be impressed by how they go above and beyond. They are dependable, and neither inclement weather nor medical emergencies can keep their team from arriving early, and performing at 110%. The curriculum is completely customized to meet the needs of the participants in each class. Their sessions are enjoyable, entertaining and value added; the opposite of traditional stale computer classes. Our employees have been requesting MCS for more advanced levels of current training as well as training on other applications such as Outlook, PowerPoint, Access and SAP. I look forward to collaborating with MCS on these and other projects.

Feedback from our employees include:

  • “The trainer was very energetic and definitely did what he could to have everyone participate. The topics he hit are also incredibly useful to my job.”
  • “Taking what I learned from this training and applying it to my work will help save me a lot of time and help me get things done quicker and more efficiently.”
  • “16 years of school, I took numerous computer classes and didn’t learn half of the useful topics I learned in Frank’s class.”

Graelynn, Corporate Quality Training Manager


Vendor / Strategic Business Partner

I have had the pleasure to work with Frank (MCS) on a number of occasions over the past seven years. His knowledge of computer programs and ability to convey his knowledge to a class is second to none.

Jack, Director of Engineering at Fisher Brothers


Contract Senior MS Office Trainer

I have learned from Frank Pannacchione; Frank P. has been a contractual Microsoft Master Trainer here at the Metropolitan Museum of Art. Frank is an excellent trainer; his instructional style brings the subject matter to life. 

Does Frank's instructional style work? YES! 

When I returned to my desk I applied the lessons learned right away and as a result my output was streamlined. Amazing.

To anyone who needs instructions in Microsoft Products I must say this: HIRE FRANK!

Thanks for the excellent instructions, Frank.

Mary Ann, A/P at The Metropolitan Museum of Art


Vendor / Strategic Business Partner

MCS was a pleasure to work with, extremely knowledgeable and very helpful as a trainer to the team here at Nathan. MCS went above and beyond working with our folks during training to assist them with questions. MCS made the training enjoyable, he was very upbeat and made learning about Excel fun!! Thanks MCS!!

Tricia, Chief Financial Officer at Nathan Sports


Strategic Business Partner

I have known and worked with Frank Pannacchione for at least a half-dozen years. What has always impressed me about Frank is that he excels at both the macro and micro level. Frank sees the big picture perfectly. He understands what the client needs, and what it will take to meet those needs. Then, when it comes time to execute the details, there are few better than Frank.
And, perhaps most importantly, Frank is easy to work with and fun to be around. The expression is that you work with people you like: That’s why so many people choose to work with Frank.

Bob, Senior Producer at Back Home Productions


Strategic Business Partner / Contract Trainer

Frank is a top-tier instructor and training professional with extraordinary platform delivery skills. We have used Frank on several occasions and he has excelled in each instance. Frank has a true gift. He is able to quickly connect with a varied audience - employees, managers, and senior executives. Ultimately, people learn from Frank's classes and are more effective at work as a result of his classes and instruction.

Ross, President, KnowledgeStaff

Frank is an excellent trainer. He is always professional, on time and clients love his work. It is a pleasure to work with Frank each time. I would definitely hire him again for my next project.

Cathy, Senior Vice President of Talent and Business Development at KnowledgeStaff


Contract Trainer

MCS, Inc. provided exceptional training to our organization for our migration to a version of Microsoft Office (2007). They took great care to understand what was important to us as an organization and this was carried though in his training efforts. Frank did a superb job!!!!!!

Warren, Senior IT Executive